Refund Policy

At Rush DTF Transfer, every order is custom printed specifically for each customer. Because of the personalized nature of our products, please review this policy carefully before placing your order.

Returns & Exchanges

We do not accept returns or exchanges due to customer remorse, change of mind, or ordering errors when the product has been produced correctly according to the customer's submitted artwork and specifications.

All DTF transfers, gang sheets, and other custom-printed products are made to order. Returns are only accepted when approved by Rush DTF Transfer for eligible damaged, defective, or incorrectly produced items.

All approved returns are handled by mail. We do not accept in-store or drop-off returns.

Please carefully review your artwork, sizing, quantity, and order details before completing your purchase.

How to Start a Return

Because our products are custom-made, we do not accept returns for customer remorse or change of mind. If you receive a damaged, defective, or incorrectly produced item, please follow the steps below:

1. Contact us within 5 days of delivery. Email info@rushdtftransfer.com and include your order number, a description of the issue, clear photos of the product, and photos of the packaging if applicable.
2. Wait for our team to review your claim. We will review the information provided and determine whether the item is eligible for a replacement, refund, or return.
3. Receive return instructions. If we require the item to be returned, we will provide a prepaid return shipping label or otherwise cover the authorized return shipping cost.
4. Return the item by mail. Follow the return instructions provided by our customer support team and ship the item using the authorized return method. We do not accept in-store or drop-off returns.
5. Replacement or refund. After the returned item is received and reviewed, we will process the approved resolution. If a refund is approved, it will be issued to the original payment method. Please allow approximately 3–5 business days after processing for the refund to appear in your account, depending on your financial institution.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products.

If your order arrives damaged or defective, or if we made a production error such as printing the wrong design, wrong size, or wrong product, please contact us within 5 days of receiving your order.

Please email info@rushdtftransfer.com with:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging, if applicable

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or a refund if the issue resulted from our production process.

If we require an approved damaged, defective, or incorrectly produced item to be returned, Rush DTF Transfer will provide a prepaid return shipping label or otherwise cover the authorized return shipping cost.

Customer Artwork Responsibility

Customers are responsible for reviewing the files they upload before submitting an order.

Before placing your order, please ensure that your artwork:

• Is high resolution (300 DPI recommended)
• Is sized correctly
• Contains transparent backgrounds when required
• Is free of spelling or grammar mistakes
• Uses the correct colors and layout
• Meets our artwork guidelines

Rush DTF Transfer prints files based on the artwork submitted by the customer. We do not edit, proofread, or correct customer artwork unless the purchased service specifically includes artwork editing.

No Refunds for Customer Errors

Refunds, replacements, or store credits will not be provided for customer-submitted errors, including but not limited to:

• Low-resolution artwork
• Blurry or pixelated images
• Spelling or grammar mistakes
• Incorrect sizing selected
• Incorrect quantity ordered
• Wrong file uploaded
• Artwork uploaded without a transparent background when transparency was intended
• Poor artwork quality
• Failure to follow our artwork preparation guidelines

Print Quality & Color Variations

We use professional DTF printing equipment and inspect orders before shipment.

Minor variations in color, trimming, placement, or sheet alignment may occur as part of the printing and production process and are not necessarily considered defects.

Colors displayed on computer monitors, tablets, and mobile devices may differ slightly from the final printed product due to screen calibration, display settings, and printing processes.

Order Cancellations

Because all products are custom-made, orders may be canceled within 1 hour of purchase, provided that production has not yet begun.

After the 1-hour cancellation window has expired, or once production has started, orders cannot be canceled, modified, or refunded because each order is printed specifically for the customer.

If you need to request a cancellation, please contact us immediately at info@rushdtftransfer.com. While we will do our best to assist you, cancellation requests submitted after the 1-hour window cannot be guaranteed.

Shipping Delays

Production and shipping times shown on our website are estimates unless otherwise expressly stated.

Once your package has been transferred to USPS, UPS, FedEx, or another shipping carrier, delivery may be affected by circumstances beyond our control, including:

• Weather conditions
• Carrier delays
• Holiday shipping volume
• Incorrect shipping information provided by the customer
• Natural disasters
• Transportation disruptions
• Other unforeseen events beyond our control

Shipping delays caused by carriers or circumstances beyond our control do not qualify for refunds solely due to the delay.

Lost or Stolen Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier.
4. Contact our customer support team if additional assistance is needed.

If tracking shows that your package was delivered but you have not received it, please contact the shipping carrier and our customer support team so the delivery can be investigated.

We will assist with reviewing available tracking information and filing a carrier claim whenever possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete shipping address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

If you discover an address error after placing your order, please contact us as soon as possible. We will do our best to update the address before shipment, but address changes cannot be guaranteed once the package has been handed to the carrier.

Refused or Unclaimed Packages

If a package is refused by the customer or returned because it was unclaimed or the shipping address provided by the customer was incorrect, the original shipping charges, if any, are non-refundable.

Any additional shipping charges required to resend the package are the responsibility of the customer.

Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow approximately 3–5 business days for an approved refund to appear in your account after it has been processed by us. Actual posting times may vary depending on your bank, credit card issuer, or financial institution.

Late or Missing Refunds

If you have not received an approved refund after the expected processing period:

1. Check your bank or payment account.
2. Contact your credit card company or payment provider.
3. Contact your bank, as posting times may vary.
4. If you still have not received your refund, please email info@rushdtftransfer.com.

Chargebacks

If you experience a problem with your order, we encourage you to contact us first so we have an opportunity to review and resolve the issue.

We are committed to reviewing legitimate concerns and working with customers toward an appropriate resolution.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

RUSH DTF TRANSFER
Operated by:
OZ & FSK LLC
1 Madison St, Ste B4
East Rutherford, NJ 07073
United States

Email: info@rushdtftransfer.com
Phone: +1 (551) 689-9615