Refund Policy

At Rush DTF Transfer, every order is custom printed specifically for each customer. Because of the personalized nature of our products, please review this policy carefully before placing your order.

Returns & Exchanges

All DTF Transfers, UV DTF Transfers, Gang Sheets, and other custom printed products are made to order. For this reason, we do not accept returns or exchanges for products that have been produced correctly according to the artwork and specifications submitted by the customer.

Please carefully review your artwork, sizing, quantity, and order details before completing your purchase.

Damaged, Defective, or Incorrect Orders

We stand behind the quality of our products.

If your order arrives damaged, defective, or if we made a production error (such as printing the wrong design, wrong size, or wrong product), please contact us within 5 days of receiving your order.

Please email info@rushdtftransfer.com with:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the packaging (if applicable)

After reviewing your claim, we will determine the appropriate resolution, which may include a replacement or a refund if the issue resulted from our production process.

Customer Artwork Responsibility

Customers are solely responsible for the files they upload.

Before placing your order, please ensure that your artwork:

• Is high resolution (300 DPI recommended)
• Is sized correctly
• Contains transparent backgrounds when required
• Is free of spelling or grammar mistakes
• Uses the correct colors and layout
• Meets our artwork guidelines

Rush DTF Transfer prints files exactly as they are submitted. We do not edit, proofread, or correct customer artwork unless the service specifically includes artwork editing.

No Refunds for Customer Errors

Refunds, replacements, or store credits will not be provided for customer-submitted errors, including but not limited to:

• Low-resolution artwork
• Blurry or pixelated images
• Spelling or grammar mistakes
• Incorrect sizing selected
• Incorrect quantity ordered
• Wrong file uploaded
• Artwork uploaded without a transparent background when transparency was intended
• Poor artwork quality
• Failure to follow our artwork preparation guidelines

Print Quality & Color Variations

We use professional DTF printing equipment and inspect every order before shipment.

Minor variations in color, trimming, placement, or sheet alignment are considered normal manufacturing tolerances and do not qualify as defects.

Please note that colors displayed on computer monitors, tablets, and mobile devices may differ slightly from the final printed product due to screen calibration and printing processes.

Order Cancellations

Because all products are custom-made, orders may be canceled within 1 hour of purchase, provided that production has not yet begun.

After the 1-hour cancellation window has expired, or once production has started, orders cannot be canceled, modified, or refunded because each order is printed specifically for the customer.

If you need to request a cancellation, please contact us immediately at info@rushdtftransfer.com. While we will do our best to assist you, cancellation requests submitted after the 1-hour window cannot be guaranteed.

Shipping Delays

Production and shipping times shown on our website are estimates only.

Once your package has been transferred to USPS, UPS, FedEx, or another shipping carrier, Rush DTF Transfer is not responsible for delays caused by:

• Weather conditions
• Carrier delays
• Holiday shipping volume
• Incorrect shipping information
• Natural disasters
• Other events beyond our control

Shipping delays do not qualify for refunds.

Lost or Stolen Packages

If tracking information indicates that your package has been delivered but you cannot locate it, please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier.

Once a shipment has been marked as Delivered by the shipping carrier, Rush DTF Transfer cannot be held responsible for lost or stolen packages.

We will gladly assist you in filing a carrier claim whenever possible.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect or incomplete shipping address is provided and the package is returned to us, additional shipping charges will apply before the order can be reshipped.

Refused or Unclaimed Packages

If a package is refused by the customer or returned because it was unclaimed or the shipping address was incorrect, the original shipping charges are non-refundable.

Any additional shipping charges required to resend the package are the responsibility of the customer.

Refund Processing

If your refund request is approved, your refund will be issued to your original payment method.

Please allow 3–5 business days for the refund to appear in your account. Processing times may vary depending on your financial institution.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank, as processing times may vary.
4. If you still have not received your refund, please email info@rushdtftransfer.com.

Chargebacks

If you experience a problem with your order, please contact us before filing a chargeback with your bank or credit card provider.

We are committed to resolving legitimate concerns quickly and fairly. Most issues can be resolved much faster through our customer support team.

Contact Us

If you have any questions regarding this Refund Policy, please contact us.

Rush DTF Transfer
Email: info@rushdtftransfer.com