Warranty Policy
At Rush DTF Transfer, we stand behind the quality of our custom DTF transfers, gang sheets, and other custom-printed products. Because our products are made to order based on customer-submitted artwork and specifications, this Limited Product Warranty applies to eligible manufacturing, printing, and production-related issues as described below.
Warranty Coverage
Our Limited Product Warranty covers eligible products that:
- Arrive damaged or defective
- Contain a manufacturing or printing defect resulting from our production process
- Are incorrectly produced due to an error by Rush DTF Transfer
- Are printed with the wrong design, wrong size, or wrong product due to our production error
Any damaged, defective, or incorrectly produced item must be reported to Rush DTF Transfer within 5 days of delivery.
What Is Not Covered
Customers are responsible for reviewing all artwork, files, sizing, quantities, colors, layouts, and order details before submitting an order. Our Limited Product Warranty does not cover customer-submitted errors, including but not limited to:
- Low-resolution artwork
- Blurry or pixelated images
- Spelling or grammar mistakes
- Incorrect sizing selected by the customer
- Incorrect quantities ordered
- Wrong files uploaded
- Artwork uploaded without a transparent background when transparency was intended
- Poor artwork quality
- Failure to follow our artwork preparation guidelines
Rush DTF Transfer prints files based on the artwork submitted by the customer. We do not edit, proofread, or correct customer artwork unless the purchased service specifically includes artwork editing.
Products produced correctly according to the customer's submitted artwork and specifications are not eligible for a warranty claim due to customer remorse, change of mind, or ordering errors.
Print Quality & Color Variations
We use professional DTF printing equipment and inspect orders before shipment. Minor variations in color, trimming, placement, or sheet alignment may occur as part of the printing and production process and are not necessarily considered defects.
Colors displayed on computer monitors, tablets, and mobile devices may differ slightly from the final printed product due to screen calibration, display settings, and printing processes.
How to Submit a Warranty Claim
If you receive a damaged, defective, or incorrectly produced item, please contact us within 5 days of delivery.
Email: info@rushdtftransfer.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the affected product
- Photos of the packaging, if applicable
Our team will review the information provided and determine whether the item is eligible for a replacement, refund, or return.
Returns & Inspection
A return may not be required for every claim. If we require an approved damaged, defective, or incorrectly produced item to be returned, Rush DTF Transfer will provide a prepaid return shipping label or otherwise cover the authorized return shipping cost.
All approved returns are handled by mail. We do not accept in-store or drop-off returns.
Warranty Resolution
After reviewing your claim, we will determine the appropriate resolution. If the issue resulted from our production process, the approved resolution may include:
- Replacement of the affected product; or
- Refund to the original payment method.
If a return is required, the approved resolution will be processed after the returned item has been received and reviewed.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Please allow approximately 3–5 business days for an approved refund to appear in your account after it has been processed by us. Actual posting times may vary depending on your bank, credit card issuer, or financial institution.
Relationship to Our Refund Policy
This Limited Product Warranty should be read together with our Refund Policy. Please contact us before returning any product.
Contact Us
If you have any questions regarding this Limited Product Warranty, please contact us:
RUSH DTF TRANSFER
Operated by: OZ & FSK LLC
1 Madison St, Ste B4
East Rutherford, NJ 07073
United States
Email: info@rushdtftransfer.com
Phone: +1 (551) 689-9615
Customer Service Hours
Mon–Fri: 9:00 AM–6:00 PM EST
Sat: 10:00 AM–3:00 PM EST