Shipping Policy

Thank you for choosing Rush DTF Transfer. Every order is custom printed specifically for you, and we work hard to produce and ship your order as quickly as possible while maintaining high quality standards.

Order Processing Time

All products are made to order. Most orders are processed and prepared for shipment within 1–2 business days after payment has been received.

Production times may vary during holidays, peak seasons, promotional events, equipment maintenance, artwork or file issues, or for large-volume orders.

Business days are Monday through Friday, excluding weekends and major U.S. holidays.

Production Time vs. Shipping Time

Production time and shipping transit time are separate.

Production time begins after your order has been successfully placed and payment has been received. Shipping transit time begins after your package has been handed to and accepted by the shipping carrier.

Selecting an expedited shipping option only speeds up the shipping transit time. It does not reduce production time unless a rush production service has been arranged and confirmed by our team.

Shipping Area

We currently ship within the United States only.

Shipping Methods

We ship orders using trusted shipping carriers, including USPS, UPS, and FedEx.

The carrier and service used may vary depending on the order, shipping destination, package requirements, and available shipping services.

Estimated Shipping & Delivery Time

Most orders require approximately 1–2 business days for processing and production before shipment.

After an order has shipped, standard carrier transit time is typically estimated at 3–5 business days.

As a result, the estimated total time from order placement to delivery is generally approximately 4–7 business days.

These timeframes are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier service, weather conditions, holiday shipping volume, transportation disruptions, and other circumstances beyond our control.

Shipping Costs & Free Shipping

We offer free standard shipping on eligible U.S. orders of $20 or more.

Orders under $20 are charged a $4.99 standard shipping fee.

Free shipping eligibility is determined based on the order subtotal and shipping destination and will be displayed during checkout.

Expedited shipping options, when available, may be selected at checkout for an additional charge.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow the shipping carrier time to scan your package and update the tracking information after the shipping label has been created.

Tracking information may initially display wording such as “Label Created” until the carrier physically receives and scans the package.

Estimated Delivery Dates

Estimated delivery dates shown on our website, at checkout, or in tracking information are estimates only.

While we make every reasonable effort to process and ship orders as quickly as possible, delivery dates cannot be guaranteed.

Shipping Delays

Rush DTF Transfer is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Carrier delays
• Severe weather conditions
• Holiday shipping volume
• Natural disasters
• Transportation disruptions
• Other unforeseen events

Shipping delays caused by carriers or circumstances beyond our control do not qualify for refunds, replacements, or order cancellations solely due to the delay.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided and the package is returned to us, additional shipping charges may apply before the order can be reshipped.

If you discover an address error after placing your order, please contact us immediately. We will do our best to update your shipping information before the package has shipped, but we cannot guarantee address changes once the package has been handed to the carrier.

Missing or Incomplete Items

If your order arrives with an item missing, or if part of your order is incomplete, please contact us within 5 days of delivery.

Please email info@rushdtftransfer.com with your order number, a description of the missing item, and clear photos of the package, shipping label, and items received.

After reviewing the issue, if the missing item resulted from our fulfillment process, we will provide an appropriate replacement or refund at no additional cost to the customer.

Lost or Stolen Packages

If your package appears to be lost in transit, please contact us so we can assist you with reviewing the tracking information and, when applicable, filing a claim with the shipping carrier.

For packages marked as Delivered by the shipping carrier but not received, please contact the carrier and our customer support team so the delivery can be investigated.

We will assist with reviewing available tracking information and filing a carrier claim whenever reasonably possible.

Large & Bulk Orders

Large-quantity orders may require additional production time depending on the size and complexity of the order.

If additional production time is required, our team will contact you with an updated production schedule as soon as reasonably possible.

Rush Orders

Need your order sooner?

Please contact us before placing your order to discuss rush production options. While we will do our best to accommodate urgent requests, rush production is subject to current production capacity and availability.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to help.

Rush DTF Transfer
Operated by OZ & FSK LLC
1 Madison St Ste B4
East Rutherford, NJ 07073
United States

Email: info@rushdtftransfer.com
Phone: +1 (551) 689-9615